Refund policy

Please take a moment to review our Returns Policy, as it contains crucial information aligned with UK consumer law, distance selling regulations, and the Sales of Goods Act.


At Batteries1st.co.uk, we are committed to resolving any issues you may encounter with your order promptly. We believe this proactive approach is fundamental to our business growth. Should the need arise to return items, please follow the specific procedures outlined below, tailored to each return scenario.


For expedited processing, regardless of the reason for return, we strongly advise utilizing our RMA system. To initiate the process, kindly peruse the details provided below and proceed to our Contact Us page. There, select 'Returns' from the enquiry form options.


Returns Address


Alfafado Ltd
Unit 13, 4 Tameside Business Park
Windmill Lane
Denton
Greater Manchester
M34 3QS


Unwanted Items & Incorrectly Orders Items

Your Obligations


If you find yourself needing to return your order, rest assured that our policy allows for refunds under the following conditions:


  • You have a 14-day window from the date of receiving your order to notify us of your intent to return.

  • Following notification, you'll have an additional 14 days to physically return the item to us.

  • All returned products must be in pristine, fully sellable condition. For items like batteries, chargers, and torches, this entails being unopened, in their original packaging, with no damage to either the product or its packaging.

  • Ensuring safe return delivery falls under your responsibility. We advise using a tracked shipping service for added security, as proof of postage alone won't suffice.

  • Please note that Batteries1st.co.uk doesn't cover return shipping costs for unwanted or incorrectly ordered items. This is due to the significant expense associated with shipping such items, owing to their weight and mailing regulations. Thus, you'll need to bear the cost of returning unwanted items.

  • It's important to be aware that Royal Mail prohibits the shipment of lithium batteries. However, we can suggest a reliable and cost-effective courier service for returning lithium-containing batteries.

Our Obligations


Upon receiving your returned order, we'll promptly assess its condition to ensure it meets the criteria for resale.


Refunds will be processed within 14 working days from the date of receipt, although typically, we endeavor to issue refunds within 1 - 2 working days. Please allow a few days for the refunded amount to reflect on your card statement; PayPal refunds are usually instantaneous.


Kindly be aware that if you've opted for a premium shipping method, we'll only reimburse you for the standard shipping method cost associated with your original order.

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Damaged Items, Faulty Items, and items not as described

Your obligations


In the event that you've received a defective or damaged item, or an item that doesn't match its description, you have the option to return it to us at no cost for a complete refund. However, certain conditions must be met:

  • You must notify us of any issues with your faulty, damaged, or inaccurately described order within 14 days of receiving it.

  • We may request a photo of the faulty or damaged item to aid in diagnosing the issue or understanding what went wrong.

  • Upon notification, we will provide you with return instructions, including a returns label or arranging a courier pickup at your convenience. It's crucial that you're available when the courier arrives, or promptly return the item if we've issued a label.


The window for returning items in this manner is capped at 14 days.


Please be aware that failure to return the defective, damaged, or inaccurately described item within this timeframe will render us unable to issue a refund. Despite its unusability, we require the item's return to process your refund.

Our obligations


Upon receiving your faulty, damaged, or inaccurately described order, we will issue a complete refund to you.


Typically, refunds will be processed within 14 working days from the date of receipt. However, our usual practice is to refund within 1 to 2 working days. Please note that it may take a few days for the refunded amount to reflect on your card statement. For PayPal refunds, the amount will appear immediately.